Nearly 80% of IT professionals surveyed by API management firm Gravitee ranked governance as "extremely important,” underscoring the fact that while organizations are eager to innovate, they’re even more focused on doing so responsiblyDENVER, May 01, 2025 (GLOBE NEWSWIRE) -- Gravitee, the leading Agentic API and Event Management company, announces the results of a survey on the use of Agentic AI systems and Large Language Models (LLMs) by large and midsize companies. A key takeaway from the survey is that IT professionals are aggressively adopting Agentic AI and LLMs to increase operational efficiency and improve customer experience.
Nearly 74% of participants selected increasing operational efficiency as a leading driver for implementation, highlighting how agentic systems are being viewed as critical tools for automating repetitive tasks, reducing manual overhead and streamlining internal processes.Customer experience (46.23%) and reducing costs (37.74%) also ranked highly, signaling a shift in how organizations are applying AI, not just to innovate but to deliver bottom-line results.
It’s Not Necessarily Smooth Sailing The survey data reveals that integration with existing systems and data privacy and security concerns top the list of challenges for companies deploying agentic systems.
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